Delivery Questions

How are your postage costs calculated?

Postal costs are calculated by weight, size and delivery address of the order. Express post can be arranged however this will incur addition costs.

How long will it take for my order to be delivered?

This will depend on where you live. As a guide you should allow 3 to 7 working days (plus handling time). If you require an urgent delivery, express delivery can be arranged; however this will incur additional costs.

Do you provide COD (cash on delivery) service?

At the moment we do not provide this service.

Will you deliver overseas?

Yes we will deliver overseas. Please allow an additional 15 working days for your order to be recieved. Customs and import duties will be charged to the customer once the order arrives at the destination country. These duties are the sole responsibility of the customer, and will vary from country to country. We recommend that you contact the relevant Government department regarding import restrictions and charges.

Can I choose the delivery date (i.e. a later date)?

Yes you can nominate to have your order delivered at a later date. In this case we can guarantee the dispatch date however once the order has been dispatched we no longer have control and can not guarantee an exact delivery date.

Can I suspend my order once it has been confirmed and accepted?

Yes you can suspend or alter your order until it has been dispatched. Any additional products required after the order has been dispatched will be treated as a new order.